Pensioners left ‘shaking with rage’ after being branded ‘old people’ on hotel bill

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A pensioner was left “shaking with rage” after she and her husband were branded “old people” on a hotel bill.

Phyllis Hidden, 80, says she was left “incensed” and “disgusted” by the ageist remark following a lunchtime visit to a hotel in the Lake District this summer.

But it was a few days after the couple’s trip to The Riverside Hotel in Kendal, they discovered the rude description typed next to “Table” on their drinks’ bill.


Phyllis said: “I thought nothing of it at first until my husband pointed it out to me and I was shaking with temper.

“I was incensed.”

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She added: “This is appalling behaviour. It’s a terrible thing to label people like that.

“It should be table numbers you should be making a note of, not labelling the customers. Age shouldn’t be what defines you.”

Rather than a table number, just above the £11.20 total, dated July 4, the words “OLD PEOPLE” can be seen in typed in capital letters.

The blunt description was too much to swallow for Phyllis, who immediately requested an apology.


Despite calling the hotel to ask for an apology, it took months before the pensioner and her husband Robert received one.

She said: “Had I received an apology in the first instance I would have let this go.”

In a letter general manager Jennifer Boow said the poor wording was unintentional.

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She wrote: “We would like to apologise.

“The issue has been raised and the member of staff concerned has been spoken to.

“They [member of staff] were extremely apologetic and didn’t mean to cause any harm by what happened and no disrespect was intended by the wording.”

The Riverside Hotel is a three star venue housed within a a converted 17th-century tannery which describes itself as “great for families”.



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